Hotter Shoes Job Application 2019 – Career & Jobs

Hotter Shoes Job Application 2019 - Career & Jobs

Hotter Shoes Application

Welcome to the Hotter Shoes job application page. Here you can find the Hotter Shoes job vacancies, learn available position details. By taking this job you can take a strong step for your career.

The company was set up in 1959 in Lancashire and we’ve been designing and making footwear ever since! We diversified from our roots – slipper production – in the early 1990s, when we had our ‘eureka moment’ – identifying a niche in the market for stylish shoes with comfort built in. Since then product innovation, world class production facilities and continual reinvestment in our business has seen our shoe collections expand beyond all recognition and our circle of Hotter friends grow by hundreds of thousands each year.

Available Positions and Salary Information at Hotter Shoes

Like most companies, the Hotter Shoes departments needs the workforce to manage its tasks and company operations. Therefore, there is often a need for staff at various points. Below you can find the job that suits your qualifications by examining the requirements of the available positions. Employment requirements and fees at Hotter Shoes vary depending on the position and working hours. You must be at least 16 years of age in commonly used entry-level positions. For certain positions you must be 18 years of age. Below are the most popular Hotter Shoes jobs;

Online Merchandiser Head Office

We are currently looking for a hardworking and pro-active Online Merchandiser to join our Marketing team

Role Purpose:

You will be responsible for all aspects of Online Merchandising, ensuring that all categories, across all channels are accurately represented and remain up-to-date.  Utilising your strong analytical and problem-solving skills you are able to analyse data quickly and accurately to identify ways to improve the customer journey and drive overall business growth.

Key Responsibilities:

Customer Journey:

  • To manage all pages across all websites, ensuring that all products are displayed in the right way, making it easy for the customer to discover and desire.
  • To provide a smooth user experience by ensuring that products are categorised correctly, enabling the customer to find the relevant product quickly; maximising conversion – every click counts.
  • To ensure that all pages are effectively merchandised, identifying best sellers, key trends & stories.

Product:

  • Responsible for the accuracy of all aspects of product, including set up, pricing, categorisation, ranking, upsell / cross sell online.
  • Improve existing product listings and drive new product launches.
  • Optimise web conversion, through product availability, working closely with the Merchandise team.

Planning & Execution:

  • To manage and execute all trading and promotional activity on time.
  • Carry out daily reviews across all websites, checking product information, categorisation & placement is correct and set out in a logical way to the customer – correct where necessary.
  • To own & manage the critical path relating to all seasonal & sale launches; from planning, preparation, set up, pricing, & testing.
  • To liaise with all key stakeholders to ensure that all information required for launch is provided on time in order to achieve “go live” date.
  • As the main contact for all online merchandising queries, action & allocate as necessary and ensure all queries are resolved within an agreed SLA.
  • Supervise & plan the workload with the 2 x web administrators within this team.

Problem Solving:

  • To initiate and set up weekly reports, capturing relevant KPI data which in turn will assist in improving customer proposition, journey & conversion and to drive sales & margin.
  • Using data captured, test and review online behaviour which will drive performance.
  • Monitor the market & fully understand trends, gaps and opportunities in order to optimise listings, increase traffic and improve conversion.

Key Relationships:

  • Build strong relationships with the 2 x web administrators within the Trading team.
  • Work closely with: E-Commerce, Merchandise, Marketing, Creative & PR.

Essential Knowledge, Skills, Proven Ability or Role Specific Qualifications required:

  •  2 years+ experience in Merchandising, Buying or currently an Online Merchandiser; preferably online.
  • IT proficient with advanced knowledge of Excel and good knowledge of Microsoft Office.
  • Experience using analytic tools such as google analytics is preferred but not essential.
  • Exceptional organisational and time management skills with an ability to manage multiple projects, prioritise workload and achieve deadlines.
  • Strong written language skills with meticulous attention to detail.
  • Confident, with the ability to work cross functionally.
  • Highly analytical, commercially astute and numerate.
  • Strong inter personal skills with an ability to influence stakeholders.
  • Good communication skills, a proactive approach and a “can do” attitude.
  • Customer 1st

Assistant Manager 

Role Purpose:To assist the Store Manager on maximising sales and supervision of staff. Providing the best possible customer service and ensuring all operational standards are maintained.
Key Responsibilities:Sales & Customer Service

  • To be aware of all sales targets and KPI’s.
  • To effectively manage the shop floor to ensure the store achieves its daily targets.
  • To deliver the best customer service and lead by example, including returns.
  • Ensure that ATV targets are achieved and all staff are introducing additional products such as shoe care and accessories.To complete all e-learning programs and H.O.T.T.E.R, in the timeframe required
  • To assist in the timely launch of any sales and promotions, which may require working out of hours to complete.

Merchandising & Display

  • To display and merchandise stock to its best advantage, to maximise sales and adhere to company policy and format.
  • To maintain the appearance and condition of the branch, including the shop floor.

Stock

  • To assist in the preparation and execution of stock takes.
  • To maintain stock in perfect condition and in alphabetical order.
  • To scan in all incoming stock/transfer deliveries.
  • To ensure maximum availability through stock accuracy. Check negative inventory daily.
  • To process all stock returns to the warehouse or transfer to other stores.

Cash handling and security

  • To ensure that cash is handled and supervised according to company instruction and with common sense where appropriate.
  • To be responsible for the security of stock and premises to minimize losses.
  • To ensure security of the store by locking and alarming the premises as required.
  • To investigate any cash handling and/or stock discrepancies and liaise with SM.
  • To check personal belongings of staff on a regular basis.

Staff Management

  • To agree the manning levels/costs with the Store Manager.
  • To ensure that the store is staffed appropriately for maximum sales.
  • Ensure yourself and your staff are available to assist in other stores when required.
  • To ensure that all staff are instructed on health and safety and are aware of their responsibilities.
  • To ensure that all staff confirm to company dress policy and lead by example.
Legislation and Policy:

  •  Ensure that GDPR legislation is implemented at followed at all times.
  • All company policies, systems and procedures are implemented.
Performance Targets

  • To ensure that staff understand and are aware of their individual sales targets.
  • To be personally aware of the store sales target on a daily/weekly basis.
  • To motivate and encourage the team to reach all agreed targets.
Essential Knowledge, Skills, Proven Ability or Role Specific Qualifications required:

  • Ability to lead, encourage and develop teams to be high performing.
  • Be a great communicator (verbal, written and presentation) with great people management skills.
  • Good organisation ability and forward planning. Thinks well on their feet.
  • Understands the importance of delivery great customer service and putting the customer at the heart of everything we do.
  • Strong commercial acumen and merchandising awareness.
  • Proven record of delivering sales and is motivated to work to targets and deadlines.

Desirable role requirements

  • Computer literate and knowledge of word, Excel using outlook.
  • Knowledge of local competition, retailers and external partners in the area.

Personal Qualities

  • Ambitious, Passionate, Courageous, and can deliver results whilst working as a team.
  • An Inspirational brand ambassador that leads from the front.
  • Positive and adaptable approach to problem solving.
  • Deliverers clear expectations to the team.
  • Ability to remain calm under pressure.
Company Values:
Deliver:

  • We achieve our goals effectively and efficiently.
  • We meet deadlines
  • We are determined to be the best
Courage:

  • We try things out and learn from our mistakes without fear
  • We respectfully challenge one another and speak up
  • We embrace change
Passion:

  • We respect our people
  • We care for our customer.
  • We are passionate about our brand and what we do
Teamwork:

  • We talk and listen to each other
  • We value each other
  • We work together
Ambition:

  • We think big
  • We suggest new ideas and make a difference
  • We celebrate success

Store Customer Advisors Nationwide

We have Customer Advisor vacancies Nationwide. Please drop into one of our stores to find out further details.

 Role Purpose

  • To deliver exceptional customer service.
  • To achieve your individual sales targets.
Key Responsibilities To inspire our customers and to achieve maximum sales by:

  • Delivering exceptional customer service on the sales floor, at the till-point, and ensuring the correct fitting advice is demonstrated.
  • Achieving and demonstrating excellent product knowledge through completion of the e- leaning programmes and other training materials.
  • Ensuring the displays are maintained as per the company VM guidelines and range guide.
  • Making sure the store is appealing to customers by making sure it is always clean, tidy and dust free both on shop floor and back of house.
  • Processing sales (cash and card) transactions and customer orders efficiently and accurately.
  • Handling customer queries/complaints by phone or in-store in a professional manner.

To help with the day to day operations of your branch by:

  • Scanning in deliveries from the warehouse & from other stores.
  • Carrying out stockroom duties including returning shoes to their correct alphabetical position, replenishing stock to go out on the shop floor, tidying, cleaning and preparing stock for sale and promotions.
  • Preparing for and assisting with stock takes.
  • Communicating effectively and professionally with colleagues, other branches and Head Office
  • Cooperating on health and safety matters, including reporting any hazards.
  • Promoting company values. Passion, Teamwork, Ambition, Courage, Deliver
  • Any other additional duties required by the needs of the business including opening and closing the store when required.
 Performance Targets:

  • Achieving all specified targets in sales, shoe care, accessories and conversion.
  • Positive customer feedback
  • 100% attendance record
Specific role requirements:

  • Keep confidential any company business or statistics.
  • Ability to work flexible hours as required by the business.
  • Making yourself available to support in other local stores.
  • To represent Hotter and promote its brand image through all activities
  • To abide by all company policies
Company Values:
Deliver

  • We achieve our goals effectively and efficiently
  • We meet deadlines
  • We are determined to be the best
Courage

  • We try things out and learn from our mistakes without fear
  • We respectfully challenge one another and speak up
  • We embrace change
Passion

  • We respect our people
  • We care for our customer
  • We are passionate about our brand and what we do
Teamwork

  • We talk and listen to each other
  • We value each other
  • We work together
Ambition

  • We think big
  • We suggest new ideas and make a difference
  • We celebrate success

Hotter Shoes Online Job Application;

Now that you have read the necessary information for the Hotter Shoes job application above, you can now complete your application by accessing the application form below or by filling out your personal information by going to the official site.

Official site:

Jobs

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