H&M Job Application

H&M Application Online – Jobs & Careers

First and foremost, individuals who want to work at H&M are expected to decide in which position they want to work. After finding the position desired, requirements should be carefully examined. Like other companies, H&M needs employees in a number of positions and there are different requirements expected to be met for each position. The rest of the article will be explaining the requirements of these positions and how to apply for them. H&M Job Application

Hennes & Mauritz AB, H&M is a Swedish multinational clothing-retail company known for its fast-fashion clothing for men, women, teenagers and children. H&M and its associated companies operate in 62 countries with over 4,500 stores and as of 2015 employed around 132,000 people. It is the second-largest global clothing retailer, just behind Spain-based Inditex. The company has a significant on-line presence, with on-line shopping available in 33 countries.

H&M Job Opportunities

H&M continues to employ workers. Providing its employees with all possible opportunities and trying to satisfy its employees, H&M aims to strengthen its family through offering job opportunities and adding new members to its team. By examining the positions offered by the chain and the requirements of these positions, you can find the position which you think is most suitable to you and then you can apply online.

Sales Advisor

Overall Job Function: Optimizes the store´s selling by providing the customers with a pleasant shopping experience, including customers with garment options and direct service.
Job Responsibility including but not limited to:
Customer Service
  • Provide excellent direct and indirect customer service according to H&M standards and meet the 5 basic demands on the selling floor, in the fitting room and at the cash point
  • Answer phones courteously and promptly

Job Knowledge

  • Actively work with garments, including processing, stocking, replenishing, folding, hanging, displaying and merchandising per H&M guidelines, to maximize selling opportunities
  • Ring on the register, report and handle all required transactions, issue receipts and pack merchandise
  • Unload delivery truck, receive, open and unpack merchandise and label merchandise with security tags

Efficiency

  • Execute reductions, price changes, transfers and cash register routines
  • Utilize established H&M policies and procedures to assist in loss prevention and safety for the store and partner with store management as needed

Team Player

  • Work effectively with team members to ensure the selling floor, cash point, fitting rooms and stockroom are clean and well maintained per H&M’s store standards
  • Adhere to H&M values and internal standards policies and procedures contained in the H&M Employee Handbook

Financial Accountability: None

Minimum Candidate Qualifications:
  • High School graduate or equivalent preferred
  • 6 months of experience in customer service, retail industry preferred
  • Ability to lift in excess of 20 pounds
  • Ability to stand for long periods of time, bend, stretch, engage in repetitive  motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.)  for a short distance
  • Ability to climb a ladder and use a step stool

Competencies:

  • Excellent customer service skills
  • Ability to recognize and execute selling opportunities
  • Ability and willingness to run a cash register
  • Good communication and organizational skills
  • Ability to multitask in a fast-paced environment
  • Ability to take initiative to complete tasks and solve problems
  • Ability to meet deadlines
  • Ability to manage time and prioritize
  • Must be able to work a flexible work schedule including nights and weekends

Department Supervisor

Overall Job Function: Assists Management team in overseeing floor coverage, driving sales, merchandise presentation, customer service, and operational functions within the store including opening and closing the store according to H&M guidelines
Job Responsibility including but not limited to:
Customer Service
  • Maintain the high quality of H&M customer service by providing the best shopping experience for each customer and role modeling the 5 basic demands

Job Knowledge

  • Ensure that all merchandise is properly received and placed on the floor in a timely manner and according to merchandise guidelines
  • Execute merchandising campaigns, promotions, activities and customer rounds as assigned by store management
  • Address any loss prevention and safety issues that may occur while on duty and bring any escalated concerns to management team
  • Ability to suspend an employee with discretion and approval from Store Manager or District Manager if only manager on duty
  • Serve as second interviewer and note taker for staff interviews
  • Act as a management witness, on behalf of H&M, in employee discussions as needed

Efficiency

  • Perform all store routines, including the opening and closing of the store; follows all company practices and procedures; work with timekeeping and scheduling system and controls and complete reductions
  • Maximize sales through commercial focus and take action to obtain highest level of profitability for the store
  • Actively use sales information to make business decisions regarding merchandising
  • Approve timesheets on a daily basis in the timekeeping system
  • May be assigned overall store responsibility in absence of Store Manager or Department Manager when opening or closing store

Team Player

  • Assist the management team in the day-to-day supervision of staff by directing and overseeing workflow within the store
  • Assist the management team with the training and developing of Sales Advisors on the operational side of the business by following up on clear goals and providing timely feedback
  • Ensure that all employee issues are immediately brought to the attention of management team

Financial Accountability: None

Minimum Candidate Qualifications
  • High School graduate or equivalent; Associates Degree preferred
  • 1-2 years of retail customer service experience
  • Prior supervisory experience is a plus
  • Open availability based on business need
  • Ability to lift in excess of 20 pounds
  • Ability to stand for long periods of time; bend, stretch, engage in repetitive motions; push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance
  • Ability to climb a ladder and use a stepstool

Competencies

  • Exceptional customer service and interpersonal skills
  • Ability to provide feedback in a constructive and professional way
  • Ability to be proactive to drive sales
  • Ability to prioritize task execution based on business need
  • Strong merchandising skills with the ability to drive the business through creativity and extensive fashion knowledge
  • Ability to multitask in a fast-paced environment
  • Basic computer skills such as data entry are needed
  • Ability and willingness to run a cash register
  • Ability to provide constructive, straightforward feedback and  to coach staff

Department Manager

Overall Job Function: Responsible for sales, customer service and profitability of a department. Manages a team within a department according to H&M values, standards, policies and procedures and is responsible for all people development functions.
Job Responsibility including but not limited to:
With people
  • Organize and distribute the work of his/her staff, set priorities and keep an overview of the tasks to be accomplished in accordance with the StoreManager
  • Manage, recruit, on board, train, develop and provide succession planning for the staff in the store in partnership with the Store Manager
  • Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws including approving time-off requests, pay, location or title changes; conducting terminations and corrective actions and making employment decisions
  • Assist the Store Manager in maintaining an overview of all Employee Relations responsibilities in the store to ensure a positive work environment

Commerciality

  • Take action within department to maximize sales through joint operational and commercial focus to obtain highest level of profitability
  • Proactively ensure your team has knowledge on all product, campaign,
  • promotion, display guidelines and merchandise information
  • Ensure garment presentation, garment level and visual standards within the department are presented according to H&M’s expectations
  • Plan and coordinate with the visual team on all activities concerning campaigns, promotions and sales activities in his/her department

Operations

  • Effectively schedule the staff within the department according to the needs and restrictions of the business and adjust hours as necessary to reach store and SPH goals
  • Work with sales and cost plans, budgets and other available tools to make business decisions to ensure maximum profitability
  • Responsible for knowledge and completion of cash office operational functions
  • Follow and execute safety and security routines to prevent loss and guarantee employee and customer safety
  • May be assigned overall store responsibility in absence of Store Manager

Customer Service

  • Maintain high-quality H&M direct and indirect customer service by providing the best shopping experience for each customer and role modeling the 5 basic demands on the selling floor, in the fitting room and at the cash point

Financial Accountability:

  • Assist Store Manager in establishing and overseeing sales and cost plans, budgets and variable costs for department; work with comparable sales from last year, sales to budget and future sales trends to maximize profitability
  • Accurately record sales and worked hour figures

Minimum Candidate Qualifications:

  • High School graduate or equivalent. Associate’s or Bachelor’s Degree preferred
  • Preferably 2-3 years of retail management experience, including direct supervisory experience, or comparable management role experience
  • Ability to lift in excess of 20 pounds
  • Ability to stand for long periods of time; bend, stretch, engage in repetitive motions, push; pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance
  • Ability to climb a ladder and use a stepstool

Competencies:

  • Exceptional customer service and interpersonal skills
  • Proven organizational and analytical skills
  • Ability to be proactive to drive sales by creating selling opportunities
  • Strong merchandising skills with the ability to drive the business through creativity and extensive fashion knowledge
  • Ability to take own initiative and work under own direction
  • Ability to work strategically, tactically and operationally
  • Able to multi-task in a fast paced environment
  • Ability to establish effective routines for excellent communication with all members of the team to maximize productivity
  • Ability to provide feedback in a constructive and professional way
  • Ability to handle conflict and resolve problems constructively
  • Experience in administrating progressive discipline process and performance management
  • Basic computer skills, such as browser navigation, software interaction and data entry are needed
  • Open availability including evenings and weekends
  • Minimal travel required as necessary (i.e.Workshops)

Visual Merchandiser

Overall Job Function: Responsible for presenting the garments according to the H&M guidelines in order to maximize sales with guidance and direction of Store Manager and management team.
Job Responsibility including but not limited to:
Customer Service
Provide excellent direct and indirect customer service according to H&M standards and meet the 5 basic demands on the selling floor, in the fitting room and at the cash point.
Job Knowledge
Ensure garment presentation and garment care are executed per H&M guidelines referenced in the below information sources:
  • Commercial Handbook (Department Book & Seasonal Book)
  • Visual Merchandising Book
  • Technical Book
  • Sales Tools & Store Information
  • Provide the season start information from Sales Organization and prepare the  kickoff with the management team
  • Update the Commercial Handbook (Department Book & Seasonal Book) and  Technical Book with the latest refill pages
  • Plan and implement all store campaigns and activities together with the store  team
  • Ensure consistent garment care throughout the entire store
Efficiency
  • Actively work in a commercial way to maximize sales, focusing on:
    Top Priority Products, A-Areas and Basket items as well as ensuring a Red  Thread is clearly demonstrated through the visual presentation
  • Ensure that orders for display materials and supplies are placed in a timely  manner
  • Responsible for the care and maintenance of display materials
  • Keep the visual room clean and organized
  • Check the material arriving to the store in a timely fashion, confirming  quantities, condition, etc.
  • Minimize security and safety risks
  • Plan and work with sales and operation goals to drive growth
  • Support in-store routines when necessary
Team Player
  • Train, coach and give daily feedback on garment presentation to the store staff
  • Plan and conduct the Keep It Commercial training together with the  Department Manager
  • Provide label and design training for staff and managers
  • Inform store team about changes in the presentation of garments
Financial Accountability: None
Minimum Candidate Qualifications:
  • Associate’s degree in a fashion industry specialty preferred
  • 2 years of retail visual merchandising experience
  • Ability to lift in excess of 20 pounds
  • Ability to stand for long periods of time, bend, stretch, engage in repetitive  motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.)  for a short distance
  • Ability to climb a ladder and use a step stool

Competencies:

  • Strong visual merchandising skills and the ability to drive business through  creativity, fashion consciousness and commerciality
  • Knowledge of basic computer skills
  • Ability to provide day-to-day visual training and guidance through H&M’s  shared values
  • Ability to work in a fast-paced, deadline-driven environment
  • Exceptional customer service and interpersonal skills
  • Strong organizational and time management skills
  • Strong verbal communication skills
  • Able to work independently while still working within a team environment
  • Must be able to work with hand-and-power operated tools and lift in order to  execute display setups
  • Ability to work flexible hours and extended hours at times
  • May be required to travel to support other stores

H&M Job Application Form

H&M usually expects applicants to submit application forms online; however, if there is printable application form, you can find it below. If you cannot find the H&M application form, you can visit any store of H&M and submit your CV to human resources department or to a person who is responsible for this. It is essential to state which position you are applying for and which job you are specifically interested in.

Apply Online H&M Jobs;

https://career.hm.com/content/hmcareer/en_us/findjob.html

 

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